Privacy Policy

Your Privacy Rights

Original Bows understands the importance of protecting your privacy and security. The following statement outlines our practices for collecting, using, disclosing and otherwise managing the personal information of our customers and visitors to our site. 

Security

We have implemented reasonable administrative, technical and physical safeguards designed to protect against the loss, alteration and unauthorized access, use, modification and disclosure of the personal information under our custody and control. We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes set out herein or to otherwise meet legal requirements.

Collection and Use of Personal Information

We collect personal information when you

  • Register or visit our website at originalbows.com 

  • Purchase, return or exchange merchandise;

  • Sign-up to receive email, SMS text messages or other marketing communications;

  • Sign-up or register for a loyalty program membership or offerings;

  • Participate in a contest or promotion or respond to one of our surveys; or

  • Call or email our customer service department

Online Registration

Generally, you do not need to register to visit our Website. However, to take advantage of certain features, we require you to register and create an account. When you register, we collect your name, address, phone number, email address. and a password that you select. We may also request other optional information during registration, which you may choose not to provide. We use this information to identify who you are and to administer your use of the Website, including your purchases and participation in contests, promotions and surveys.

Shopping at Original Bows

You do not have to provide us with any personal information when you purchase merchandise with cash at one of our event sales venues. If you use a credit or debit card for your purchase, we collect your debit or credit card-related information and your signature to process and administer your payment. When you place an order on our Website, we also collect your name, shipping and billing address, phone number, and email address. We may also collect a gift message (if provided). We use this information to process and deliver your order, respond to any requests you may have about your order and contact you, if necessary.

When you return or exchange merchandise, we collect your name and phone number. We use this information to track returns and help us administer our loss prevention program, including helping to detect and prevent fraud. If you receive a refund on a credit or debit card, we will collect and use the debit and credit-related information to process and administer the refund transaction. We also keep a history of your purchases in order to improve our product and service offerings and to tailor our promotional offers.

Marketing Communications

From time to time, we may obtain your consent to send you marketing or promotional email, SMS text messages or other communications about Original Bows including the latest products, events, surveys, promotional announcements and marketing messages. 

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